At Fetish Elites, your privacy is very important to us. We respect and protect the personal data of our customers. This policy explains how we collect, use, and protect your information.
We may collect:
Your name, address, and contact information (email, phone number) for order processing
Payment and billing details (handled securely by our payment processors — we do not store your full card data)
Order history and preferences to improve our service
To process and fulfill your orders
To contact you about your purchase if needed
To provide customer support
To send updates about your order
We will never sell or share your personal data to third parties, except when necessary to fulfill your order (e.g., shipping companies).
We take all reasonable steps to protect your information from unauthorized access or disclosure. Our website uses secure connections (SSL) and trusted payment providers.
For any privacy questions, you can contact us at:
📧 info@fetishelites.net
Due to the adult nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges except under the following circumstances:
✅ The item received is incorrect (wrong product sent)
✅ The color received is incorrect
✅ The item was damaged during shipping
If you experience any of these issues, please contact us within 7 days of receiving your item.
📧 Email: info@fetishelites.net
📌 To process a claim, please provide:
Your order number
Clear photos of the item (including damage or issue)
A description of the problem
If eligible, we will offer:
A replacement
Or a refund (where replacement is not possible)
❗Please note:
We do not refund or replace items for change of mind or dislike of style after purchase.
Custom-made orders are non-refundable unless defective or incorrect.
We are not responsible for delays caused by the shipping carrier.
We may update this policy as needed. Any changes will be posted on our website, and your continued use of our services constitutes your agreement to these terms.
