FAQ
Frequently Asked Questions
We know that buying handcrafted leather gear is a personal decision, and we want you to feel completely confident before you order. If you don't find your answer here, please don't hesitate to reach out - we're a small couple-run studio and we love hearing from our customers.
📏 Sizing & Fit
How do I find my size?
Every piece we make is sized to fit real bodies, and we want yours to fit perfectly. Please take a moment to check our Size Chart before ordering. It includes detailed measuring instructions so you can find the right fit with confidence.
What if I'm between sizes?
If you're between sizes, we generally recommend sizing up for comfort. You're also welcome to contact us - we're happy to advise based on the specific item you're interested in.
🪡 Materials & Quality
What materials do you use?
We craft all our pieces from italian full-grain natural leather - the highest quality grade of leather available. It's durable, develops a beautiful patina over time, and is built to last for years with proper care.
Are your products handmade?
Yes, every single item is handcrafted by us in our studio. No factories, no mass production - just two people who genuinely love what they make.
🧴 Leather Care & Storage
How do I care for my leather gear?
To keep your leather looking and feeling its best, we recommend the following:
- Condition your leather every few months with a quality leather conditioner (such as Leather Honey or Bick 4).
- Keep it away from direct sunlight and heat sources, which can dry out and crack the leather.
- If it gets wet, let it air dry naturally - never use a hairdryer or radiator.
- Wipe clean with a slightly damp cloth after use.
How should I store my leather items?
Store your pieces in a cool, dry place away from direct light. Avoid storing in plastic bags, which can trap moisture. A breathable cloth bag or box is ideal.
📦 Shipping
Where do you ship to?
We ship worldwide! Here's a breakdown of our shipping rates:
- Netherlands: €4.95
- European Union: €12.95
- International (rest of world): €10.00
How long does shipping take?
Since every item is handmade to order, please allow time for us to craft your piece before it ships. We'll always keep you updated with tracking information once your order is on its way. Delivery times vary by destination - EU orders typically arrive within a few business days of dispatch, and international orders may take longer depending on customs.
📬 Discreet Packaging
Will my order arrive in discreet packaging?
Absolutely. We understand that privacy matters. All orders are shipped in plain, unmarked packaging with no indication of the contents on the outside. Your privacy is always respected.
🛠️ Custom Orders
Can I request a custom piece?
Yes! We love working on custom orders. Whether you have a specific size, colour, or design in mind, get in touch with us and we'll discuss what's possible. Please note that custom orders require full payment upfront and are non-refundable once production begins.
How long does a custom order take?
Custom orders vary depending on complexity. We'll give you an estimated timeline when we confirm your order. We always aim to deliver as quickly as possible without compromising on quality.
💳 Payment Methods
What payment methods do you accept?
We accept all major payment methods available at checkout, including credit and debit cards. Payment is processed securely, and your financial details are never stored by us.
💬 Still have questions?
We're always happy to help. Reach out to us via our Contact page and we'll get back to you as soon as we can. Thank you for supporting our small handmade studio - it truly means the world to us. 🖤