Complaints Procedure

1. It may always happen that something does not go entirely as planned. We recommend that you first submit any complaints to us by emailing info@fetishelites.net If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

2. In the event of complaints, a consumer must first turn to the entrepreneur. If the online store is affiliated with WebwinkelKeur and the complaint cannot be resolved by mutual agreement, the consumer must contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this online store has an active membership via https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer has the option to have his complaint handled by the independent dispute resolution committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. The submission of a dispute to this dispute resolution committee involves costs, which the consumer must pay to the relevant committee.