Klachtenprocedure

1. Het kan altijd gebeuren dat iets niet helemaal volgens plan verloopt. Wij raden aan om eventuele klachten eerst bij ons te melden via info@fetishelites.net. Leidt dit niet tot een oplossing, dan is het mogelijk om het geschil aan te melden voor bemiddeling via WebwinkelKeur op https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

2. In the event of complaints, a consumer must first turn to the entrepreneur. If the online store is affiliated with WebwinkelKeur and the complaint cannot be resolved by mutual agreement, the consumer must contact WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this online store has an active membership via https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer has the option to have his complaint handled by the independent dispute resolution committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. The submission of a dispute to this dispute resolution committee involves costs, which the consumer must pay to the relevant committee.